With over 95+ years of experience growing home care businesses…

24/7 Solutions is here to help you grow your business and and take back your personal time.

Meet our team


Emily Isbell | Founder & CEO

Serving non-medical home care franchises since 2007.

  • Professional History

    • In college Emily joined Home Instead Senior Care of Bowling Green, KY providing direct care to seniors in their homes.

    • Held the Director of HR role and developed recruitment and retention initiatives that doubled the number of direct care staff. This increase allowed for business growth and revenue nearly doubled in size.

    • Independently managed the day to day operations in Franklin, TN and during the initial 4 years, her and her team quadrupled the company's gross profits.

    • In 2016, Emily began oversight of a second territory in Nashville, TN. During simultaneous leadership of Franklin and Nashville, Franklin continued to grow and Nashville's revenue tripled in just four years.

    • In 2018, Emily began oversight of a third territory in Goodlettsville, TN for a 12 month period. During that time she maintained 8-10% growth for Franklin, Nashville, and Goodlettsville.

    • Until recently, she was responsible for nearly 300 team members and the wellbeing of over 500 client/client family members and allowed the franchise owner freedom from the day to day.

    • Her ability to scale operations and leadership placed the owner as one of the top 3 leaders in revenue within the network.

    • In addition:

      • 15 years of personal growth study and application

      • Experience in developing people and teams

      • A background in the study of psychology

      • Leadership Council member of her church

    Emily has a unique lens after working her way from the bottom to the top with one of the leading franchises - Home Instead. In addition to Emily providing the owner absentee leadership and growing multiple franchises by double digits for multiple years, she also innovated a unique way to lead from afar. During her time of overseeing multiple franchises, she developed her teams to flourish independently and implemented scaleable processes that ensured incredible services for clients. Emily was a pioneer at Home Instead as one of the first non-owner leaders to oversee more than one franchise at a time while continuing to have exponential growth.

    Personal Note from Emily:

    I’m originally from Kentucky and now live in Nashville with my wife and our son. I especially enjoy being outdoors - hiking, paddle boarding, back country camping, running, swimming, playing ultimate frisbee, and catching some vitamin D.

    Since I was young I have been focusing a lot of my time and energy into personal growth. At only 19 years of age I was reading books like A New Earth by Eckhart Tolle, The Voice of Knowledge by Don Miguel Ruiz, and alternating with leadership works from the likes of John Maxwell to Malcolm Gladwell. Since then I have continued my study and am a large supporter of Brene Brown’s work. I do not believe there is just one formula for success and I appreciate the importance of diversity in study and application. I’m on a journey towards making every day better than the last, I contend that we are all on this journey. During my time in leadership I have thankfully had people just a few steps ahead, to help me along the way. I am forever grateful to them for shining their light on the path. My hope is that I can shine a light for you.

    Whats with all the cloud photos? Since I was a teenager, I have always had an affinity for taking photos of clouds. It was even more solidified when I was 19 years old. While caring for a 96 year old lady, she stopped mid-stride with her walker, looked up and said, “Oh! Look how beautiful!” Since then I try not to ever take a “Toy Story” clouded day for granted. I use it as a reminder to pause and appreciate life’s beauty, just as she did.

    Secondly, I was picked on for always having my head in the clouds at a young age. What people didn’t realize at the time is that my feet were also on the ground. My favorite music artist, lyricist, and performer Brandi Carlile puts it well in the song The Joke, “I have been to the movies, I’ve seen how it ends and the jokes on them.” I’d love to help you keep your head in the clouds and your feet on the ground.

    As a co-leader I will be your behind the scenes secret weapon complimenting your on stage actions towards success.

    I look forward to working with you!

Kimberly Griffith-Holtmeier | VP of Business operations

Serving non-medical home care franchises since 2007.

  • Professional History

    Kimberly Griffith-Holtmeier has over 35 years of experience in various areas including sales, recruiting, operations, financial management, human resources, and team building. For 10 years, she co-owned a growing HR consulting business in Nebraska, which evolved from professional recruiting into a full-service HR consultancy  She specialized in recruiting, policy creation, career coaching, and team building, Predictive Index analyst, earning recognition as an Outstanding Woman-Owned Business.

    Later, she joined Home Instead, initially as a caregiver and then as Director of Operations at the Lincoln, Nebraska franchise. Her efforts improved operations, marketing, and team building, leading the franchise to receive multiple awards. She then advanced to Home Instead Global Headquarters, where she managed corporate franchises in multiple states, focusing on compliance, operational improvement, and piloting innovative business models. She also played a critical role during the company’s acquisition, leveraging her change management expertise.

    Kimberly’s passion lies in helping home care businesses, especially new or struggling ones, optimize their operations. Recently, she successfully assisted new franchise owners in Missouri as Director of Operations, focusing on policy development, day-to-day management, and team building.

    Areas of Expertise:

    • Multi-Business Management

    • Operations Management

    • Business Development

    • Financial Oversight

    • Team Leadership

    • Change Management

    • Compliance and Regulatory Adherence

    • Client Relations

    • Strategic Planning

    • Performance Improvement

    Personal Note from Kimberly:

    Hello! My name is Kimberly, and I am excited to share a bit about myself. I was born and raised in Kansas City, Missouri, and spent 36 wonderful years in Lincoln, Nebraska. Recently, I made the move to Chandler, AZ, a suburb of Phoenix, where I am embracing the sunshine and new experiences.

    I’m happily married to my husband, Larry, and we enjoy traveling to WI, and NYC to see our amazing daughters and family. Being a grandma to our little Olive and two grand kittys is a special and cherished role that brings us so much joy.

    Family and faith are central to my life, and I love to travel whenever I can. I am passionate about sports, proudly cheering for the Nebraska Cornhuskers and the Kansas City Chiefs. In my free time, I enjoy pool or lake time, shopping, dining out at various restaurants, and helping others.

    It is an honor to be a part of Emily's vision to help owners in the home care business grow healthy and successful enterprises. She possesses the passion, integrity, and intelligence needed to build on her successes, and I am truly excited to be a part of her team!

Matt Hurley | VP of Financial Strategy & Analytics

Serving non-medical home care franchises since 2013.

Smiling man in suit
  • Professional History

    • Matt earned his Bachelor of Science in Business Administration from the University of Nebraska Omaha.

    • Matt has 9+ years of home care operations experience with Home Instead / Honor. He started as a Business Performance Coach and finished as Director of Franchise Strategy and Operations.

    • As Director of Franchise Strategy and Operations he initiated and led the day-to-day operations of multi-unit and redevelopment department as Franchise Strategy Director working with the largest multi-unit owners in the system.

    • Matt maximized business growth (increasing regional sales by 7%) and Return on Investment (ROI) by providing franchise owners with an in-depth business education, including market data analysis, segmentation strategies, corporate governance, and procedural guidance.

    • Matt created performance models to identify underperforming franchises and increase the franchise office count (+2%) while consolidating the total number of franchise owners.

    • As Senior Manager of Business Performance, Matt led a team of business performance coaches providing support to 73 franchise owners who owned 89 franchise offices. He delivered robust business strategies, annual sales forecasts, and long-term relationship-building to support and increase the quality of services and to enhance profitability.

    • Matt developed and delivered new franchise network resources and tools including pricing strategy models, work force utilization, operational scorecards, and business planning workbooks.

    • Prior to Matt’s experience in home care, Matt has served over 20 years of B2B Sales and Service as Vice President of Client Services.

    When Emily was asked why she brought Matt onto the team she shared "If I needed analytic support in my Home Instead businesses, I was calling Matt. I want to surround myself with the best and Matt is one of them.” She went on to say, “It goes without saying but Matt’s a stand up guy. If I can be around people who inspire me to be a better human every day then why wouldn’t I make the choice to bring them onto the team?”

    Personal Note from Matt:

    I’m a lifelong Nebraskan who enjoys spending time with my wife, Mary Ellen, watching our 2 girls play soccer and dance, and playing with our giant Bernie-Doodle, Milo.  I’m an avid sports fan who follows both Creighton and Nebraska.  I also enjoy reading and solving puzzles … Wordle, Crossword and Sudoku.    

    Home care is a uniquely mission driven industry.  When I tell people I’m in Home Care, many will share a story about their loved one’s aging journey.  I’m no different.  I have a story or two.  That is why I have a passion for the industry.  What makes this passion truly meaningful is working with an ardent and dedicated leader such as Emily.  She has reinforced the adage “if you want to go fast, go alone, if you want to go far, go together”.  It’s her ability to build upon the strengths of the team and operationalize the procedures that drives the success of an organization.  I’ve worked with many offices, and the most successful have leaders who can inspire their people and manage the process.   

    I’m looking forward to working with you and seeing how FAR we can go. 

Sara Thomsen | VP of Talent Acquisition & Retention

Serving non-medical home care franchises since 2016.

Portrait of a woman with brown hair wearing a grey sweater and a necklace, smiling in an indoor setting with soft lighting.
  • Professional History

    • A graduate of the University of Nebraska - Lincoln with a Bachelors of Science in Human Resources and Family Services.

    • Sara has over 12 years of experience as a Small Business Owner prior to joining the home care industry.

    • In 2011 she was the regional manager of a multi-million dollar precious metal business.  Sara was responsible for recruiting, conducting interviews with potential consultants, handling background checks and new hire paperwork. As a result of her work she expanded the company from 41 consultants in two states to over 180 consultants  in 21 states.   She also was in charge of new hire orientation and training on the company’s brand, philosophy and concepts.

    • In 2016 she joined Home Instead Inc. that served over 1000 franchise locations globally as a Business Performance Coach.

    • As a Business Performance Coach Sara collaborated with franchise owners to assess their businesses and identify areas for improvement, implementing strategies to optimize revenue generation and overall profitability.  

    • Later on she became a Network Program Partner. In this role Sara supported workflow processes, program development, and project management for the franchisees and the franchisor.

    • Sara is the creator of The Power of Connection where her company provides support, goal setting, accountability and content to assist in enhancing your caregiver recruiting and retention efforts.

    When Emily was asked to share a few words about Sara, she said “Sara lights up every room she walks into. I had the pleasure of being a part of a performance group she facilitated in 2018. I knew when I would expand our services to include Powerhouse Peers that Sara would be one of my first phone calls. Experiencing Sara’s facilitation and ability to stay on track, get a lot accomplished, and still have a blast doing it is one of Sara’s greatest strengths.”

    Personal Note from Sara:

    I am from Omaha, Nebraska and am married to my husband Bart. Together we have 3 children; Henry, Eliot and Lauren.  I am a huge animal lover and we have 3 miniature dachshunds; Woody, Daisy and Charlie and an orange tabby cat named Tito.  I love spending time with my family, reading, photography, scrapbooking, volunteering at our Church and Youth for Christ - Campus Life. Throughout my years of professional experience I have recently shifted my focus towards recruitment, employee retention, and fostering a team culture that cultivates appreciation, belonging, care & compassion.

    During my tenure at Home Instead, I had the privilege of collaborating closely with Emily and her exceptional franchise teams. I have so much respect for Emily's unwavering determination and remarkable drive. She demonstrated her expertise by implementing scalable processes that brought about meaningful changes, mentoring and cultivating leaders, and consistently ensuring accountability among her teams.

    See you soon!

Sam Rancier | Director of Business Development

Serving non-medical home care franchises since 2020.

Person with long brown hair wearing a white shirt, smiling.
  • Professional History

    • Growing up, Sam worked at her family’s business, where she gained firsthand experience of both the challenges and rewards of running a business.

    • Sam has a background in technology sales and specializes in business development and sales operations.

    • She has worked with various start-ups, helping build and execute growth strategies that help businesses scale.

    • She has worked in various industries including healthcare technology, human resources and AI. She is thrilled to be working in home care as she has a strong understanding of the importance of providing a great client experience.

    • Sam has experience in event planning, managing logistics, coordination and execution to create impactful, memorable experiences.

    • She is highly detail-oriented and ensures that every project runs smoothly and efficiently.

    When Emily was asked to make a comment about Sam’s contributions as a team member she said, “Sam was recommended to me by a trusted colleague who was her former supervisor. Anyone that comes to you from someone you trust with incredible praise, you have to find a way to make it work. I'm so glad we did!”

    Personal Note from Sam

    I live in Victoria, BC, on an island off Canada’s west coast, with my two dogs. When I’m not working, you’ll most likely find me in the ceramics studio, completely immersed in the creative process. I also have a deep love for travel and am always looking for my next adventure.

    Working with Emily and the E.I. & Co. team has been an incredible opportunity for me. Having received home care services after a surgery, I know firsthand how important it is to provide clients with a great experience. When I was younger, I thought I would pursue a career in healthcare, but as I grew, I discovered that my strengths were in different areas. Now, I’m grateful to do what I love while still indirectly supporting those who rely on home care services in meaningful ways.

    I look forward to working with you!

Erica Tibbetts | Director of Finance

Serving non-medical home care franchises since 2017.

Woman with shoulder-length blonde hair wearing a black blazer and a houndstooth-patterned blouse, smiling indoors.
  • Professional History

    • Graduate of Fordham University with a BS in Accounting and an MBA from the Gabelli School of Business in the Bronx, New York.

    • Recruited by PricewaterhouseCoopers right out of college to assist in the audits of multiple clients in various industries.

    • Worked for over a decade in the hospitality industry, from customer service to management, eventually becoming the General Manager of an award-winning Marriott in northern New Jersey.  Erica led her operations and sales teams to record success for three years.

    • Held various corporate roles supporting 40+ hotels throughout the U.S., advising specifically regarding guest satisfaction, quality assurance and revenue generation strategy.

    • Managed back office operations for Frax, a company that offered fractional outsourcing services for home care agencies.  Erica’s team of bookkeepers processed payroll, invoiced clients, submitted for third-party payments, managed A/R, managed A/P, and reconciled monthly statements.

    • In addition to serving EI & Company, Erica owns a bookkeeping business that works exclusively with home care agencies. She ensures their financial records are clean and complete, and works with owners/operators to recognize financial trends and improve profitability in their agencies.

    When Emily was asked to make a comment about Erica’s contributions as a team member she said, “I don’t know where our company would be without Erica’s financial expertise. It is sometimes hard for me to stay awake when looking at a Profit and Loss Statement and I’ll look over and see that Erica is lighting up just looking at the numbers. Don’t even get me started about how she responds to the topic of paying caregiver overtime. Without Erica, EI & Company would not be the all inclusive expert in home care business that it is today.”

    Personal Note from Erica:

    I grew up in Massachusetts and then lived in the tri-state area (northern New Jersey, the Bronx, and Queens, New York) for over a decade before moving to a suburb of Wichita, Kansas, where I now live with my daughter and husband.  My family has always been a Disney family: trips to Walt Disney World growing up, Disney movies constantly playing, family pets with Disney names, etc.  But as a professional, I also have admired the “business behind the magic”: the Disney approach to leadership, employee engagement, and service.  I’ve learned, from attending the Disney Institute Customer Experience Summit, to strategically focus on the details that other organizations may often under-manage, or ignore.  Where others let things happen, successful leaders are intentional in their actions.  I take pride in bringing my operational and financial expertise to our clients. Being able to help clients understand their financials and learn from past trends to improve performance brings me great joy.

    I look forward to working with you!

Amanda Sternklar | Director of Digital Marketing

Serving non-medical home care franchises since 2021.

Person with curly hair wearing a polka dot dress, smiling, in an indoor setting with blurred background.
  • Professional History

    • Amanda holds degrees in Business and English from Brandeis University

    • Amanda's experience spans a range of industries from restaurants to real estate, but she's most excited by home care. She's led marketing for companies like Home Care Pulse (now Activated Insights) and enCappture for Home Care.

    • She has built lead nurturing campaigns that resulted in a 10% increase in marketing-sourced pipeline in the first 90 days and email open rates 2.5x the industry benchmark.

    • At Activated Insights (formerly Home Care Pulse), Amanda implemented lead scoring programs resulting in leads that converted to opportunities at double the industry benchmark and closed-won at 130% the previous rate.

    • She specializes in creating relevant content, like blogs and videos, optimized for organic search, resulting in a 100% increase in website visits within eight months.

    • Her digital events have resulted in a 10x increase in webinar participants within 12 months for past companies.

    When Emily was asked to make a comment about Amanda's contributions as a team member she said, "Amanda is brilliant and that is not an understatement. Her ability to pull from what people say and create marketing campaigns is exceptional. As a support to our team I feel incredibly fortunate. As a human I get to know I feel incredibly grateful. We are so thankful for her digital marketing expertise and her home care industry knowledge."

    Personal Note from Amanda:

    I'm an upstate New Yorker who called 4 cities across 3 states home before finally settling down with my husband, Simon, and our rescue dog, William Carlos Williams. When I'm not decoding marketing analytics or creating campaigns, you can probably find me halfway up a mountain in the beautiful Adirondacks.

    I've worked in a variety of verticals over my career, but none of them has made me feel as passionate and excited as home care. I love working with clients to identify the message and positioning that can propel their business forward in such an important industry. I'm grateful to work with a team of individuals who feel the same way, under a leader like Emily. She truly walks the walk when it comes to her vision and convictions on how we improve the quality of care, employment, and work-life balance for home care owners and operators.

    I'm excited to work with you!

Mollie Hanrahan | Director of Web & Application Development

Serving Businesses & brands since 2013.

Woman with long hair smiling, wearing a patterned dress.
  • Professional & Applicable Life History

    Mollie earned her bachelor’s degree in History from Western Kentucky University with a certification in Secondary Education certification (8-12 grades).

    • After stepping away from the world of secondary education, Mollie embarked on a 3-month, 2,800 mile-long, self-supported bicycle tour of Patagonian Argentina & Chile. 

    • In 2013, Mollie Co-founded Louisville Bicycle Tours, a small bicycle tourism operator in Louisville, KY, which offered scenic and historical bicycle tours throughout Louisville. 

    • In 2017, Mollie co-founded a 3-day cycling event called The Bourbon Burn in Lexington, KY.

    • While serving as Co-Founder & Co-Director, Mollie led the event marketing and outreach efforts, while also planning, strategizing and engineering all website development, event communications and social media presence. 

    • From 2017 to 2019, Bourbon Burn marketing efforts helped increase participation and ridership around the country by 370%.

    • The Bourbon Burn has included participation from all 50 states, including the District of Columbia, in addition to the UK, Canada, Sweden, Australia, Germany and Japan. 

    • In November 2020, Mollie and her co-founding partner were invited to present at the Virtual Cycle Summit, an international conference of tour operators, who meet annually to network, start new businesses, and share ideas and products.

    • While Mollie still serves as Co-Founder and Co-Director of The Bourbon Burn, she is excited to join EI & Company and bring with her more than ten years of creative brand development, business building, and strategic planning.

    When Emily was asked why she brought Mollie on the team she shared, “There are few people that you can find that can pick up your idea and run with it to the exact execution you would have done yourself. Or even better! I am so incredibly grateful to have Mollie’s years of experience building a global brand to support us as we expand across the globe.” 

    Personal Note from Mollie:

    I am a native Kentuckian and currently live and work in Louisville, KY with my partner, Nic and our young daughter. We love to spend as much time as possible outside, and you can often find us in the trees hiking, kayaking, mountain biking, camping – or you name it! 

    Having known Emily for many years both professionally and personally, I was thrilled and flattered when she asked me to join the team as Creative Director. I am passionate about directing and overseeing the development of creative concepts for a brand, and I look forward to using my skills and experience to lead that initiative here at EI & Company. Emily is a collaborative and effective leader, with a work ethic and conviction unmatched by most.

    I’m honored to be part of her team and look forward to all that is ahead. 

Juanita Almy | Operations Expert

Serving non-medical home care franchises since 2015.

Smiling woman with long blonde hair wearing a white t-shirt, standing in front of a brick wall and iron fence.
  • Professional History

    • In 2015 Juanita joined Home Instead Senior Care of Bowling Green, KY providing direct care to seniors in their homes.

    • Served in all HR positions ranging from Communications Engineer to Director of HR.

    • Independently managed the day to day operations in Clarksville, TN and in the first six months, her and her team doubled the company's gross profits.

    • In 2018, Juanita began oversight of a second territory in Goodlettsville, TN. During simultaneous leadership of Clarksville and Goodlettsville, Clarksville continued to grow and Goodlettsville’s revenue tripled in just one year.

    • In 2019, Juanita began oversight of a third territory in Gadsden, AL. During that time she tripled the Gadsden, AL location’s revenue in just 10 months!

    • By 2020 Juanita began oversight of five total franchises.

    • Prior to joining EI & Company Juanita had acquired oversight of 7 total Home Instead franchises and was one of the top leaders in the Home Instead Franchise network.

    When Emily was asked what stood out about Juanita as a leader at Home Instead she stated, “Juanita has an exceptional ability to look at the data and very quickly propose a solution for systems, and improve results rapidly. While most people get lost or overwhelmed by spreadsheets and data, Juanita thrives in finding the weak links and confidently tweaking actions that help the business grow.”

    Personal Note from Juanita:

    I’m originally from New York and now live in Nashville with my husband. Something unique about me is that I began wrestling at the age of five. I was the first person to be appointed the New York State Grand Champion by the Governor and represented the US in the World Championships in 2003. I enjoy working out and spending time with my pups.

    I am thankful to have the opportunity to work alongside Emily. In 2017 Emily took me under her wing and mentored me in a way that allowed for us to have an incredible impact on many seniors, employees, and cities in the Mid-Atlantic region. I always wanted to find a way to give back to Emily for her investment in me. By being a part of her organization I hope to return that gift daily through the services I provide.

    I look forward to working with you!

Kelsey Applegate | Quality Assurance Expert

Serving non-medical home care franchises since 2018.

A person with long brown hair smiling, wearing a blue t-shirt with text, standing in front of a brick wall.
  • Professional History

    • Graduate of Communication Sciences and Speech Disorders from Augustana College in Rock Island, Illinois.

    • Years of experience working at State Farm Insurance in Insurance Claims. Starting out as a Sales Representative and shifting to a Claim Specialist with oversight of Claim Associates in speciality injury cases.

    • Joined the Home Instead Quality Assurance Department in 2018 as a Client Care Coordinator where she was responsible for the overall client satisfaction and case management.

    • Between 2018 and 2020 Kelsey’s ability to serve through sales led Client Revenue to grow by 65%.

    • In 2020 Kelsey was promoted to the Director of Operations and served as a direct oversight for the Quality Assurance Department and the Client Services Department.

    • Shortly after Kelsey was once again promoted to the Executive Director of the Nashville Home Instead location and served in this capacity until 2022.

    • Before joining EI & Company, Kelsey took time away from work to renovate her Tennessee Mountain Home.

    When Emily was asked what stood out about Kelsey she stated, “Kelsey always follows through. You can confidently know that if Kelsey says she will do something, she’ll do it. Not only that, Kelsey is a life long learner. She never feels satisfied with what she knows and is always curious. This curiosity has served her well in her career and led her to working with one of the leading Home Instead groups in the network. In addition to Kelsey’s posture towards learning, she is a problem solver for others. You can count on Kelsey to work diligently to help solve the needs of those around her.”

    Personal Note from Kelsey:

    I’m originally from Illinois and now live in Whites Creek, TN with my fiance. I enjoy volunteering with organizations, especially organizations that serve animals. I have two cats myself and we all enjoy watching sunsets at what we call our “Tennessee Mountain Home”. As leaders, it is our responsibility to be the very best US so our team can be the very best THEM. I was blessed to have benefited from Emily’s expertise and carried those skillsets through to my own team. I spent my time sharpening the tools I had acquired from Emily’s leadership as the Executive Director. We were contributing to an environment that people wanted to be in for a mission they were excited to be a part of and we were having FUN doing it!

    I look forward to working with you!

Jessi Skidmore | Scheduling Coordination Expert

Serving non-medical home care franchises since 2014.

  • Professional History

    • From 2012 to 2014 Jessi served at IBEX Global as a Customer Retention Specialist and was quickly recognized as a leader by her peers. Jessi was someone who directly mentored other team members and implemented many pilot programs to directly improve operations, data tracking efficiencies, and team structures. She was awarded Excellence in Customer Satisfaction and received a special award for exceeding company-wide goals. Jessi’s time at IBEX was key in impacting the operations and implementation utilized to help Home Instead scale.

    • In 2014 Jessi joined Home Instead in Franklin, TN and began providing direct care to seniors in their homes.

    • By early 2015 Jessi was quickly promoted into the Staffing Coordinator role where she developed systematic processes to improve the optimization of professional caregivers schedules leading to improved employment satisfaction and lower turnover.

    • By late 2016 Jessi was once again promoted and became the Director of Client Services where she became responsible for a team of individuals whose sole focus was to improve the consistency of care for clients and ensure ultimate satisfaction with hours of service by caregivers. Jessi’s unique ability to both see the forest and the trees led to improved system approaches that were then instituted throughout many franchises within the network.

    • In 2018 Jessi was looking for something more to challenge her skillset and was promoted to the Regional Client Services Lead where she oversaw the optimization of over 600 caregivers and 900 plus clients.

    • Before joining EI & Company, Jessi stepped away from the day to day and served as the Medicaid Specialist for over seven franchises. Jessi became the in house expert on all things medicaid, ranging from billing, scheduling, to third party CRM management, and much more. Because of Jessi’s expertise and ability to navigate complex compliance standards, every Home Instead she served was reimbursed fully for all Medicaid services provided.

    • In addition to Jessi’s services as a Medicaid Specialist, she served as needed to help with training team members regarding new systems and processes. This was done by Jessi both in house and remotely via online training that she developed and published.

    When Emily was asked what stood out about Jessi as a leader she stated, “Jessi is the jack of all trades AND the master. Whatever problem Jessi is presented she will solve it and in the process become the master. I have never seen someone so stubborn about trying to find a more efficient way to complete tasks. She not only works smarter, she also works harder making Jessi someone that does the job of 3 people - always.”

    Personal Note from Jessi:

    I’m originally from Virginia and now live in Murfreesboro, TN with my husband. I have a passion for puzzles and finding the best solution for each situation. When my time with Medicaid work came to an end I purposely sought out Emily for an opportunity to work with her again. I trust and respect Emily as a leader and am honored to be a Strategic Account Manager for EI & Company because of my first hand experience utilizing the methods Emily teaches her clients. Knowing Emily personally and experiencing her leadership makes serving in this capacity at EI & Company a no-brainer. I’m passionate about sharing the services EI & Company provides franchise owners which allow them to grow their business(es) and find more time with their families.

    I look forward to working with you!